Privacy Policy
Effective Date: March 5, 2025
Company Name: Arrowhead Media
Address: 4920 Atlanta Hwy, Suite 328, Alpharetta, GA 30004
Contact Email: sales@arrowheadmediaco.com
Arrowhead Media ("Arrowhead," "Company," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information through our website, services, communications (including SMS/MMS), and during the sale and delivery of our products and services.
We are committed to compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and mobile carrier codes of conduct, as well as general privacy and data protection standards.
1. Information We Collect
We collect the following categories of personal information, depending on how you interact with us:
A. Information You Provide Directly
Full name
Phone number (including for SMS/MMS opt-in)
Email address
Billing and shipping address
Payment information (processed securely through third-party providers)
Business/company information
Preferences and communication opt-ins
Product and service inquiries or support requests
B. Automatically Collected Information
When you interact with our website or messages, we may collect:
IP address and browser type
Device identifiers and operating system
Location data (approximate, based on IP or device)
Site usage behavior (pages viewed, clicks, time on page)
Message delivery reports, response content, and opt-out status for SMS/MMS
2. How We Use Your Information
We use your personal information to:
Process and fulfill product and service orders
Deliver SMS/MMS text communications in compliance with TCPA/CTIA/carrier rules
Send service updates, order confirmations, or customer support responses
Provide marketing or promotional content (only if you opt in)
Improve website performance and user experience
Respond to inquiries and feedback
Comply with legal obligations and protect our legal rights
You may opt out of promotional emails or texts at any time. Transactional and service-related communications may still be sent even if you unsubscribe from marketing.
3. SMS/MMS Communications
If you opt in to receive SMS/MMS messages from Arrowhead Media:
You consent to receive autodialed or prerecorded marketing and informational texts.
Message frequency may vary.
Message and data rates may apply depending on your carrier.
Reply “STOP” to cancel or “HELP” for assistance.
We may retain opt-in/opt-out logs as required by law or carriers.
Carriers are not liable for delayed or undelivered messages.
4. Sharing and Disclosure of Information
We do not sell your personal information. We may share data with:
Service Providers: For payment processing, order fulfillment, marketing, or SMS/MMS delivery
Legal or Regulatory Authorities: If required to comply with applicable laws or court orders
Third-Party Vendors: Bound by confidentiality and only to support delivery of services
5. Data Retention
We retain your information only as long as necessary for:
Providing products and services
Maintaining legal and financial records
Ensuring compliance with TCPA, CTIA, and carrier audit requirements
Resolving disputes and enforcing agreements
When data is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or loss. However, no system can guarantee absolute security.
7. Your Rights and Choices
You have the right to:
Access or correct your personal data
Opt out of marketing communications
Withdraw SMS/MMS consent by replying “STOP”
Request deletion (subject to legal or contractual obligations)
For any privacy requests, contact us at sales@arrowheadmediaco.com.
8. Children’s Privacy
Arrowhead Media does not knowingly collect or solicit personal information from children under 13. If we learn we’ve collected information from a child under 13 without verified parental consent, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via our website or communications. Your continued use of our services after updates constitutes acceptance of the new policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Arrowhead Media
4920 Atlanta Hwy, Suite 328
Alpharetta, GA 30004
sales@arrowheadmediaco.com